Cancellation Policy

Last updated: March 6, 2025

Account Cancellation

We at UnfoldWings believe in providing our customers with full control over their accounts. Account owners can cancel their subscription at any time through their account settings page at app.unfoldwings.com.

Due to security and privacy concerns, we can only process cancellation requests from the account owner. If you’re unable to access the account or identify the account owner, please contact our support team at support​@unfoldwings.com.

After Cancellation

• Your access to the service will be terminated immediately upon cancellation
• All your data will be permanently deleted from our active servers after 30 days
• Backup systems will retain data for up to 60 days before permanent deletion
• Data recovery is only possible within the first 30 days after cancellation
• We do not provide partial refunds for unused periods unless specifically requested

Service-Initiated Cancellation

UnfoldWings reserves the right to cancel or suspend accounts under the following circumstances:

• Trial accounts: 30 days after expiration without upgrade
• Inactive paid accounts: After 180 days of non-usage
• Free accounts: After 365 days of inactivity
• Violation of our Terms of Service or Acceptable Use Policy
• Failed payment attempts after multiple notifications

Refund Policy

While we don’t automatically prorate unused service time, we may offer refunds on a case-by-case basis. Please contact our support team at support​@unfoldwings.com for refund requests.