Refund Policy

Last Updated: March 6, 2025

Overview

At UnfoldWings, we provide cloud services on a subscription basis. By subscribing to our services, you acknowledge that we begin providing access to our cloud infrastructure and services immediately upon activation.

Limited Refund Policy

Service Activation

By activating your service, you explicitly acknowledge that:

• Service delivery begins immediately upon payment
• Computing resources are allocated to your account
• Infrastructure costs are incurred on your behalf
• Your right of withdrawal is limited once service delivery begins

Cancellation Windows

First-Time Subscribers

• 7-day evaluation period from initial subscription
• 50% refund if cancelled within this period
• No refund after the 7-day period

Renewal Charges

• No refunds for renewal payments
• Customers are notified 7 days before renewal
• Customers can cancel auto-renewal at any time

Non-Refundable Items

• Setup fees
• Infrastructure usage fees
• Data transfer costs
• Custom configuration charges
• Administrative fees

Service Termination

By Customer

• Cancel subscription by following our cancellation process
• Service continues until end of paid period
• No prorated refunds for unused periods
• Data available for export for 30 days

By UnfoldWings

• Immediate termination for Terms violation
• No refund for termination due to policy violations
• Data deleted after 30 days

Service Credits

We may, at our sole discretion, offer service credits for:

Verified Service Issues

• Documented system outages exceeding 24 hours
• Critical service degradation
• Maximum credit: 20% of monthly fee

Technical Problems

• Credits evaluated case-by-case
• Must be reported within 48 hours
• Requires verification by our technical team

Legal Compliance

This refund policy complies with:

• EU Digital Content Directive
• French Consumer Protection Laws
• Distance Selling Regulations

By subscribing to UnfoldWings services, you explicitly:

• Request immediate access to services
• Acknowledge that you lose your right of withdrawal once service delivery begins
• Accept our limited refund policy
• Understand that service costs are incurred immediately

Service Cancellation Process

To cancel your subscription:

1. Send an email to cancel​@unfoldwings.com with:

   • Subject line: “Subscription Cancellation - [Account Name]”
   • Your account email address
   • Company name (if applicable)
   • Reason for cancellation (optional)

2. Important Requirements:

   • Email must be sent from your registered account email address
   • Include your account ID if known
   • Requests from non-registered email addresses will not be processed

3. After cancellation request:

   • You will receive confirmation within 2 business days
   • Service continues until the end of your paid period
   • No partial refunds will be issued
   • You have 30 days to export your data
   • Account will be permanently closed after 30 days

Data Retention and Security

After Cancellation:

• 30-day data export period
• All data permanently deleted after 30 days
• No data recovery possible after deletion
• System logs retained as required by law

Security Measures:

• Data remains encrypted during retention period
• Access restricted to authorized personnel
• Compliance with GDPR maintained
• Secure deletion protocols followed

Exceptions

UnfoldWings reserves the right to:

• Review refund requests case-by-case
• Deny refunds for policy violations
• Modify this policy with 30 days notice
• Issue credits instead of refunds

Contact Information

For questions about this policy:

• Email: support​@unfoldwings.com
• Address: 41 Rue de la Chaussée d’Antin, 75009 Paris, France
• Website: unfoldwings.com

Policy Updates

• This policy may be updated periodically
• Changes will be notified via email
• Continued use of service constitutes acceptance
• Latest version always available on our website

Governing Law

This policy is governed by French law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Paris, France.